RETURNS & REFUNDS
Returns Policy
Learn how return requests, exchanges, refunds, and damaged or incorrect items are handled by the MioWay team.
Return Eligibility
Return eligibility depends on the product type, order status, item condition, and whether the item was custom-made or specially requested.
Please contact us before sending any product back so our team can review your request and provide instructions.
Non-returnable Items
Custom products, made-to-order items, opened or used wallpaper, damaged items caused by improper handling, and items returned without approval may not be eligible for return.
How to Request a Return
Email us with your order details, product name, reason for the request, and photos if the item is damaged, incorrect, or has a visible issue.
Exchanges
Exchanges may be available depending on product availability and item condition. If you are unsure which design is right for your space, samples may be a better option before ordering larger quantities.
Refund Processing
Approved refunds are processed after return details and item condition are reviewed. Processing time may vary depending on payment provider or bank handling time.
Return Shipping
Return shipping responsibility may vary depending on the reason for the return. Our support team will confirm return shipping instructions during the review process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us promptly with photos of the item, packaging, and order details so we can review the issue.
Need to request a return?
Contact us with your order details before sending any item back.
Contact Support